Digital Download FAQ's

BasharTV App & Digital Download Transition – FAQs

Why can't I download my purchases like before?

We’re phasing out our old digital download system to provide a smoother, more user-friendly experience through the BasharTV mobile and smart TV apps. Instead of downloading files to your device, you can now watch your videos directly in the app—and even save them for offline viewing within the app itself.

No more expired links or lost files!

How do I access my videos?

Just log into the BasharTV app using the same email you used to make your purchase. You’ll find all available videos under your Library. From there, you can:

• Stream videos anytime on your phone, tablet, or smart TV

• Save (“download”) videos within the app to watch offline

• Watch on your TV using Apple TV, Android TV, Roku, or Amazon Fire

What if I purchased a download in the past and lost the file?

If you purchased the download within the past 12 months, we’ll add the video to your BasharTV library free of charge.

If your purchase was made more than a year ago, we can still re-add the video for a $5 fee per item.

Please email us at support@bashar.org with the name and email address used for your order, and we’ll take care of you.

I’m having trouble accessing or playing my videos in the app.

We’ve got you! Reach out to support@bashar.org, and our team will help get everything sorted.